loyal303 Platform Privacy Notice
This page describes what we collect when you use loyal303 and how we keep that data protected. When you open an account, deposit funds, or place a bet on our sportsbook or casino games, you share information with us. We explain what that information is, where it goes, and how long we hold it.
We are committed to handling your personal data transparently. You have the right to know what we collect, who we share it with, and how to request access or deletion. Our privacy commitments apply whether you access loyal303 on desktop, mobile web, or through our app.
If you have questions about how we handle your data, our support team can clarify any section on this page. We update this notice whenever our practices change materially; updates are published here first.
What Data We Collect
We collect information you provide directly when you register with loyal303. This includes your email address, phone number, full legal name, date of birth, and residential address. For account verification, we ask for a scanned copy of your identity document—KTP, passport, or driver's licence—and sometimes a recent utility bill or bank statement to confirm your address.
When you deposit funds or withdraw, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank details with mobile banking, local payment, online payment, or e-wallet), the amount, and the date. We do not store your full bank account numbers or credit card details; your bank or e-wallet provider handles that encryption directly.
We also collect information about how you use loyal303. This includes which games you play, your betting history, your account balance, login times, and the device or browser you use to access the platform. If you contact our support team, we record the details of your inquiry and our response.
How We Use Your Data
We use your personal information to verify your identity, process your deposits and withdrawals, and settle your game outcomes. Identity verification is mandatory under Indonesian financial regulations and required before you can withdraw funds from loyal303. We check your name, date of birth, and address against official records to prevent fraud and money laundering.
We use your game history and betting patterns to detect unusual activity and protect your account. If we notice a large withdrawal from a new location, or multiple login attempts from different countries within hours, we may ask you to re-verify your identity before processing the withdrawal. This protects your funds if your account has been compromised.
We analyze gameplay data in aggregate—never individually—to understand which games are popular in Jakarta, Surabaya, Bandung, and other regions, and to identify which events (Liga 1 matches, Piala AFF tournaments) drive the most betting activity. This helps us decide which games and markets to feature. We do not profile individuals based on their bets.
We may contact you about your account
If there is suspicious activity, an unverified withdrawal request, or a technical issue with your account, we send you an email or SMS. You cannot opt out of these security notifications.
Third Parties and Data Processing
We work with several external providers to operate loyal303. Our payment processors (the banks and e-wallet services you use) handle the actual transfer of funds. We provide them with your name, phone number, and account details only to complete your deposit or withdrawal request. These providers have their own privacy policies.
Our identity verification partner receives a copy of your KTP or passport to confirm your identity is real and that you are not listed on any sanctions or fraud watchlist. This partner is a licensed compliance vendor operating under Indonesian regulations. We do not retain their detailed records; we store only a verification status (passed or failed) and the date of verification.
Our servers and databases are hosted by a cloud infrastructure provider outside Indonesia. This means your data may physically sit on servers in a different country. We encrypt data in transit and at rest to protect it during transfer and storage. You have the right to request that your data be deleted; we can do so within 30 days of your request.
Your Rights and Data Access
You can request a full copy of the personal data we hold about you at any time. Contact our support team with your account email, and we will compile your data and send it to you within 15 business days. The file includes your registration details, verification documents, deposit and withdrawal history, and game activity logs.
You can request that we delete your account and all associated data. We will remove your personal information from our active systems within 30 days. However, we may retain aggregated or anonymized data (such as "many active users in Jakarta placed bets on Liga 1 in May") for analytics. We also may retain transaction records if required by Indonesian tax or financial regulations.
You can update your registered email address, phone number, or residential address from your account settings. If your identity document has expired, you can upload a new one and re-verify your account without interruption to your gaming activity.
Cookies and Tracking
Our website uses cookies to remember your login session, store your preferences (such as your preferred sport or game), and measure how many users visit each page. These are functional and analytical cookies; we do not use tracking cookies to follow you across other websites.
You can disable cookies in your browser settings. If you do, you will need to log in to loyal303 each time you visit, and some features may not work correctly. Cookies do not contain your password or payment information.
Data Retention and Deletion
We keep your account data for as long as your account is active. If you close your account and request deletion, we remove personal data within 30 days. Game history and transaction records are kept for seven years to comply with Indonesian financial reporting rules, but are separated from your personal identity details.
If your account is inactive for two years, we may archive your data and eventually delete it, but we will send you a notification email one month before deletion to give you the chance to reactivate your account.
Our Data Protection Commitment
We encrypt all personal data using industry-standard protocols. Our systems are monitored 24/7 for unauthorized access. We conduct annual security audits and apply patches to our infrastructure as soon as new vulnerabilities are identified. If we ever discover a data breach, we notify affected users within 48 hours and cooperate with relevant authorities.
We do not share your data with marketers, advertisers, or other platforms. We do not use your betting preferences to build a profile and sell that to third parties. The only external parties who see your data are those we listed above: payment processors, identity verification vendors, and our cloud infrastructure provider. All of these have signed agreements requiring them to protect your data as we do.
Your trust is our foundation. When you choose loyal303 for football betting on Liga 1 or Piala AFF, live-dealer blackjack, or slot games, you're trusting us with your identity and your financial information. We take that responsibility seriously and handle your data with the same care we apply to all aspects of our platform.
For questions about this privacy notice or to request access to your data, contact our support team. We respond to all data requests within 15 business days.